Privacy Policy - Snow Balance Skip to main content
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Privacy Policy

At Snow Balance, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with international standards (GDPR) and the Act on the Protection of Personal Information (APPI) of Japan.

1. Information We Collect

When you submit a booking request or contact us, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Ski/snowboard level and lesson preferences
  • Any additional information you choose to provide

2. How We Use Your Information

We process your personal data for the following purposes:

  • To manage and confirm your booking
  • To communicate with you before, during, and after your lesson
  • To provide customer support and respond to inquiries
  • To improve our services

3. Legal Basis for Processing

We process your data based on:

  • Your consent when you submit the booking form
  • The performance of a contract (your booking)

4. Data Retention

We will keep your data only for as long as necessary to fulfill the purposes described above, usually up to 12 months after your booking, unless a longer retention period is required by law.

5. Sharing of Information

We do not sell or rent your personal data. We may share it only with trusted service providers necessary to deliver our services (e.g., transport providers, accommodation partners).

6. Google reCAPTCHA

We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects certain information (such as IP address and user interaction data) to determine whether a visitor is a human or an automated bot. This data is processed according to Google Privacy Policy and Terms of Service.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent at any time
  • Lodge a complaint with a supervisory authority

8. Security

We use HTTPS encryption and take reasonable technical measures to protect your data from unauthorized access or disclosure.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
snowbalance11@gmail.com